Türk Telekom · Telecom
SAP BO platform management and 24/7 support at Türk Telekom
Since 2016 we have run Türk Telekom’s SAP BusinessObjects platform under 24/7 maintenance and support: monitoring, incidents, patches and releases.
The need
The SAP BusinessObjects (BO) platform behind critical systems needed continuous monitoring and support.
Approach
Business Objects support began in 2013, before İnteley was incorporated. Since 2016 we have run the platform under 24/7 maintenance and support with an SLA (service level agreement).
Result
The support covers monitoring, incident management, patches and releases, and performance and capacity work.
In figures
- 24/7maintenance and support under an SLA, since 2016
- 2013the year Business Objects support began
Related services and solutions
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